EXCHANGE/RETURNS

EXCHANGE POLICY: 14-DAY HASSLE FREE

We think you’re going to love your Monte product, but in case you change your mind, we offer FREE EXCHANGE within 14 days from the date you receive your product; there is no return shipping fee for an exchange.

Exchange must be equal or lesser value (if the replacement item is a lesser value, a gift card will be issued for the difference).

Product must be in original packaging for an exchange.

IF YOU NO LONGER HAVE THE ORIGINAL PACKAGING FOR AN EXCHANGE:

For an exchange without the original packaging, we will send out your replacement item in a new Monte box; use this box to return the original item back to Monte.

Your replacement item will require a deposit until we receive the original item back to our warehouse.

• A 50% refundable deposit will be taken when the replacement item is ordered
• This 50% deposit will be credited back to your original form of payment once the original item is returned and received by Monte

RETURN POLICY: 14-DAY HASSLE-FREE

If for any reason you choose to RETURN your Monte product, you will have 14 days from the date you receive it to request a refund for the full purchase price, less a return shipping fee. The return shipping fees are as follows:

• $149 return shipping fee for each glider, rocker, chair or bed
• $49 return shipping fee for each sofa sectional piece, ottoman, mattress, cubino, high chair, bed accessory or bassinet
• PRODUCT MUST BE IN ORIGINAL PACKAGING FOR A RETURN

PLEASE NOTE:

• Any returned or exchanged Monte product must be unused, in new condition, and returned in its original box & packaging
• Mattresses are only refundable if in original compressed packaging
• Once the product is returned to us in its original condition, a refund will be processed
• All replacement items do not include "room of choice delivery", even if "room of choice" was part of your original order

To EXCHANGE or RETURN an item within the 14 days, contact our customer service team or call 1-866-604-6755 between 9am - 5pm EST. Please have your order number & product details ready.

Pillows ordered separately, bassinet sheets, and/or any accessories are all FINAL SALE.

WARRANTY

For GLIDERS, ROCKERS, BEDS, SOFAS, CHAIRS & OTTOMANS

Rest Easy — our manufacturing warranty covers:

• 5 years on internal wood frame
• 5 years on internal springs
• 5 years on exterior metal frames or exposed woods
• 2 years on foam, fabric and metal glider mechanisms

For BASSINETS & CUBINO KIDS’ CHAIRS our manufacturing warranty covers:

• 1 year limited warranty against any defects in manufacturing

PLEASE NOTE:

• Original proof of purchase is required to make a claim; warranty is non-transferable.
• Our warranty does not apply to products purchased under the following circumstances:
  • Floor models or display models
  • Second hand or "as is" merchandise
  • Products obtained during a going out of business or liquidation sale
  • Items purchased through a rental company
• The following are NOT considered manufacturer’s defects and will NOT be covered under warranty:
  • regular wear and tear
  • dye transfers
  • exposure to direct sunlight that causes damage/fading
  • misuse of product causing damage/deterioration (such as prolonged sitting on the arm of a glider)
  • failure to follow proper assembly, cleaning and/or care instructions
  • altering the product in any way (ie reupholstering, adding fabric treatment, etc)
• Warranty will be void if merchandise has been moved from original delivery address
• Monte Design reserves the right to charge for any additional expenses that may incur during a warranty claim (shipping and labour costs)