frequently asked questions

If you’re in a rush, we have 2 options for you.
OPTION #1: Choose from our "Quick Ship" items that come in some of our best selling products and fabric.
OPTION #2: If our production times permit, you can opt for a rush order fee. Please contact our customer service to see if a rush service is available and to receive a quote for the rush fee.

14-DAY HASSLE-FREE RETURN POLICY

We think you’re going to love your Monte product....but in case you don’t we will gladly process a return or exchange up to 14 days after you receive it. Any returned Monte product must be in its original box and packaging.

FREE EXCHANGES

All beds, gliders and rockers are eligible for an exchange of equal value at no additional charge within a 14 day period. To exchange an item, contact our customer service team or call 1-866-604-6755 9am-5pm EST.

RETURNS

If for any reason you would like to return your Monte glider, rocker, chair or bed within 14 days after receiving it, we will refund you the purchase price less a $149 return fee. All items are required to be unused and in new condition and returned in their original box and packaging. Once the product is returned to us in its original condition, a refund will be processed.
Please Note: If you chose "Room of Choice Delivery"- delivery fees are non-refundable.

If for any reason you would like to return your Monte sofa sectional piece, ottoman, mattress, cubino, pillow, bed accessory or bassinet within 14 days after receiving it, we will refund you the purchase price less $49 return shipping fee for each piece. For sectional pieces, $49 return shipping fee for each piece (ie a 3-seater sofa = $147 return shipping fee will be deducted from your refund). Please Note: “Room of Choice” delivery fee is non-refundable.
All items are required to be unused and in new condition and returned in their original box and packaging. Once the product is returned to us in its original condition, a refund will be processed.

In order to process a return please contact our customer service team or call 1-866-604-6755 9am-5pm EST.

Bassinet Sheets, Bassinet Accessories, and Pillows ordered separately are Final Sale.

ORIGINAL PACKAGING

All returned products must be in their original box and packaging. If you are considering a return or exchange please retain the original box & packaging following delivery. Before contacting our customer service team please have your order number and product details ready.

Rest Easy — our manufacturing warranty covers:

• 5 years on internal wood frame
• 5 years on internal springs
• 5 years on exterior metal frames or exposed woods
• 2 years on foam, fabric and metal glider mechanisms
• 1 year limited warranty on bassinet and Cubino kids chair

PLEASE NOTE:

• Original proof of purchase is required to make a claim. Warranty is non-transferable.
• Our warranty does not apply to products purchased under the following circumstances:
  • Floor models, or display models
  • Second hand or "as is" merchandise
  • Obtained during a going out of business or liquidation sale
  • Purchased through a rental company
• If the product has been altered in any way, the warranty will be void (i.e. reupholstering, adding fabric treatment, etc.)
• Claims relating to regular wear & tear, dye transfers, exposure to direct sunlight, misuse of the product causing damage/deterioration are not classified as manufacturing defects and will not be covered under warranty.
• Warranty will be void if merchandise has been moved from original delivery address.
• Failure to follow proper assembly, cleaning and/or care instructions are not classified as manufacturing defects and will not be covered under warranty.
• Monte Design reserves the right to charge for any additional expenses that may be incurred during a warranty claim (i.e. shipping & labour costs).

Unfortunately, at this time we do not ship to Northwest Territories, Nunavut, and Yukon.

Yes we ship to most International locations. Please contact us for quotes and eligibility.

Yes! Orders shipping to Europe can be placed through our EU website montedesign.eu.

We ship to the following European countries: Andorra | Austria | Belgium | Denmark | Finland | France | Germany | Greece | Iceland | Ireland | Italy | Luxembourg | Monaco | Netherlands | Norway | Portugal | San Marino | Spain | Sweden | Switzerland

Additional Locations: Hong Kong

Your order will be charged in Euros and shipping is complimentary.

If your country is not on the list please contact our customer service team for rates & eligibility.

No, your order will ship tax and duty free. No other charges will be incurred.

All of our products are manufactured in our Toronto, Canada facility. Furthermore we source the majority of our materials from Canada, the U.S. and Europe.

We use Canadian Made 2.5lb foam Certi-pur certified foam. The high-density foam we use is low-voc (0.5 parts per million) and the highest quality available. It is made to endure several years of heavy use while maintaining its strength and comfort. Our foam is also made without flame retardants, phthalates, heavy metals or formaldehyde.

For customers that have a sensitivity or concern with foam products we do offer options that use no polyurethane foam. These options are exclusive to select retailers and feature organic natural latex foam and polyester fiber in place of polyurethane foam.

We offer a range of fabric options that are completely untreated and use no stain resistant highly fluorinated chemicals. For additional information on our fabric options visit our responsible manufacturing page our call us toll free at 1-866-604-6755.

We exclusively use Canadian-made water-based formaldehyde-free (Green Guard Certified) glue in our open-spray facility. Further, the raw plywood material that is used in our frame construction is TSCA Title VI compliant for formaldehyde emissions (0.05 ppm).

Yes, we are GREENGUARD Gold certified.

The Rockwell bassinet features foam sides. Breathable sides are not a safety requirement and there is no evidence that breathable sides make a safer bassinet. The primary safety concern with any bassinet or crib is the use of toys or blankets when your infant is less than 1 years old. SIDS (sudden infant death syndrome) is a safety concern for all new parents and any company claiming that breathable sides reduces the risk of SIDS would be in violation of the Federal Food, Drug, and Cosmetic Act (U.S.A). The FDA has never approved a product to reduce the risk of SIDS.

Yes. All our products meet or exceed all Canadian and American safety standards.

The Rockwell Bassinet meets all applicable CPSC, ASTM and Health Canada requirements for bassinets as detailed in ASTM F2194-16e1 (Specifications for Bassinets and Cradles) in the U.S. and SOR/2016-152 (Cribs, Cradles and Bassinet Regulations) in Canada.

All upholstered furniture meets CAL 117- 2013 requirements.

No. All of our products do not contain any harmful toxins such as PBDE's or any flame retardants. We are committed to using safe, proven and sustainable supplies for all our customers, especially the littlest ones. For more info, please visit our responsible manufacturing page.