frequently asked questions

Shipping | Warranty | Returns

When is my order going to ship?
Your product will be handmade in our Toronto factory and requires time to be custom-made. For current shipping times, please refer to specific products on our website under "Shipping." If you've already placed an order and would like an estimated shipping date, please contact us.
What is your return policy?
14-DAY HASSLE-FREE RETURN POLICY

We think you’re going to love your Monte product....but in case you don’t we will gladly process a return or exchange up to 14 days after you receive it. Any returned Monte product must be in its original box and packaging.

FREE EXCHANGES

All beds, gliders and rockers are eligible for an exchange of equal value at no additional charge within a 14 day period. To exchange an item, contact our customer service team or call 1-866-604-6755 9am-5pm EST.

RETURNS

If for any reason you would like to return your Monte glider, rocker or bed within 14 days after receiving it, we will refund you the purchase price less a $99 return fee. All items are required to be unused and in new condition and returned in their original box and packaging. Once the product is returned to us in its original condition, a refund will be processed.
Please Note: If you chose "Room of Choice Delivery"- delivery fees are non-refundable.

If for any reason you would like to return your Monte Cubino, Opie or High Chair, or your Rockwell Bassinet within 14 days after receiving it, we will refund you the purchase price less a $49 return fee.
All items are required to be unused and in new condition and returned in their original box and packaging. Once the product is returned to us in its original condition, a refund will be processed.

In order to process a return please contact our customer service team or call 1-866-604-6755 9am-5pm EST.

Mattresses, sheets and bassinet accessories are final sale.

ORIGINAL PACKAGING

All returned products must be in their original box and packaging. If you are considering a return or exchange please retain the original box & packaging following delivery. Before contacting our customer service team please have your order number and product details ready.

What is your warranty?

Rest Easy — our manufacturing warranty covers:

  • 5 years on wood frame and metal frame
  • 5 years on springs
  • 2 years on foam, fabric and glider mechanism

PLEASE NOTE:

  • Original proof of purchase is required to make a claim. Warranty is non-transferable.
  • If the product has been altered in any way, the warranty will be void (i.e. reupholstering, adding fabric treatment, etc.)
  • Claims relating to regular wear & tear, dye transfers, exposure to direct sunlight, and/or misuse of the product causing damage/deterioration are not classified as manufacturing defects and will not be covered by warranty.
  • Monte Design reserves the right to charge for any additional expenses that may be incurred during a warranty claim (i.e. shipping & labour costs).
Do you ship outside of the United States and Canada?

Yes we ship to most International locations. Please contact us for quotes and eligibility.

Health | Safety | Sustainability

Where are your products made?

All of our products are manufactured in our Toronto, Canada facility. Furthermore we source the majority of our materials from Canada, the U.S. and Europe.

What kind of foam do you use? Is it Low-VOC?

We use Canadian Made 2.5lb foam Certi-pur certified foam. The high-density foam we use is low-voc (0.5 parts per million) and the highest quality available. It is made to endure several years of heavy use while maintaining its strength and comfort. Our foam is also made without flame retardants, phthalates, heavy metals or formaldehyde.

Can I get a chair without foam?

For customers that have a sensitivity or concern with foam products we do offer options that use no polyurethane foam. These options are exclusive to select retailers and feature organic natural latex foam and polyester fiber in place of polyurethane foam.

Do you use any stain resistant chemicals?

We offer a range of fabric options that are completely untreated and use no stain resistant highly fluorinated chemicals. For additional information on our fabric options visit our responsible manufacturing page our call us toll free at 1-866-604-6755.

Do your glues contain formaldehyde?

We exclusively use European-made water-based formaldehyde-free glue in our open-spray facility. Further, the raw plywood material that is used in our frame construction is TSCA Title VI compliant for formaldehyde emissions (0.05 ppm).

Are your products 3rd party certified for emissions? (eg. Greenguard)

No, our finished products are not 3rd party certified. There are existing certifications for each of the materials we use in constructing our products (eg. Certi-pur foam, TSCA Title VI plywood, Oeko-Tex fabrics) thus making 3rd party certifications redundant. And because our products are fully made in-house in our Toronto facility where we have full control over the materials we use, we are confident that our finished products exceed any standard set by 3rd party certifiers.

Does your Rockwell Bassinet have breathable sides?

The Rockwell bassinet features foam sides. Breathable sides are not a safety requirement and there is no evidence that breathable sides make a safer bassinet. The primary safety concern with any bassinet or crib is the use of toys or blankets when your infant is less than 1 years old. SIDS (sudden infant death syndrome) is a safety concern for all new parents and any company claiming that breathable sides reduces the risk of SIDS would be in violation of the Federal Food, Drug, and Cosmetic Act (U.S.A). The FDA has never approved a product to reduce the risk of SIDS.

Does your furniture meet all North American safety standards?
Yes. All our products meet or exceed all Canadian and American safety standards.
The Rockwell Bassinet meets all applicable CPSC, ASTM and Health Canada requirements for bassinets as detailed in ASTM F2194-16e1 (Specifications for Bassinets and Cradles) in the U.S. and SOR/2016-152 (Cribs, Cradles and Bassinet Regulations) in Canada.
Does your foam or fabric contain any harmful toxins or flame retardants?

No. All of our products do not contain any harmful toxins such as PBDE's or any flame retardants. We are committed to using safe, proven and sustainable supplies for all our customers, especially the littlest ones. For more info, please visit our responsible manufacturing page.

General Questions

Do you offer a designer discount?

Yes, we offer a discount to designers and members of the trade. Please contact us with your business credentials for approval or call 1-866-604-6755.

Do you recommend any kids furniture that go well with Monte Design furniture?

Yes. We absolutely love Oeuf Canada furniture. www.oeufcanada.com or www.oeufnyc.com

Does Monte Design Group support any charities?

Yes. We proudly support Sick Kids Hospital of Toronto, Children's Aid Foundation, along with several other local children's charities.

My baby always wakes up in the night…can you help???
We think so! Try holding baby in your arms while rocking or gliding in one of our chairs!! =)

Caring for Fabrics | Assembly | Products

How do I care for my furniture?

How do I care for my furniture?

ENVIROLEATHER, MICROSUEDE & MICROFIBER:

  • To prevent fading and/or cracking of the fabric, avoid placing furniture in direct sunlight or heat.
  • Do not use abrasive cleaners and or acidic cleaning products.
  • Vacuum micro suede and wipe enviroleather regularly to remove dust and dirt.
  • Avoid wearing dark denim or other dark clothing while sitting in a light-coloured chair; it may rub off onto white or light fabrics and can be difficult to clean.
  • Spot clean when necessary as soon as a spill occurs. Please see further instructions on "How to Spot Clean"

HOW TO SPOT CLEAN:

  • Gently blot the stain with a clean white cloth.
  • Lather a clean white cloth (or clean soft brush) using bit of a mild soap and water solution and gently wipe the area using short circular motions on the spill.
  • Once the spill has been removed, blot the area again with a rung out damp cloth to remove any soap residue.
  • Blot with a fresh dry cloth and allow to dry.
  • For tougher stains or overall soiled condition, please consult a professional upholstery cleaner.

KIDS' CHAIR COVERS & BASSINET COVERS:
To avoid shrinking and fading, turn inside out and wash separately in cold water. Never allow covers to remain soaking in water, or colors may bleed. Do not put in dryer. Lay flat to dry. Use a cool iron if necessary.

Should I add any additional stain protection to my upholstered item like a Scotch-Guard?
No, we do not recommend treating our fabrics with any stain protectors or treatment products.
Is any assembly required for your products?

All of our products arrive fully assembled, except for our beds, which require minimal assembly.

Bed Assembly Instructions
What is a trundle bed?

The Monte Trundle Bed is a customizable roll out bed that fits underneath the Twin (single) or Full (double) sized bed. It can be used as an extra bed for sleepovers (trundle mattress sold separately) or as extra storage for toys and clothing. To use as a storage piece you may custom fit material such as hard cardboard (not included) and lay it out over the wooden slats to create a solid platform.

Is there a way to lock the gliding motion?

No, our gliders do not have the option of locking. However, our grano glider recliner will not glide once the chair is reclined.

What is EnviroleatherTM?

A faux-leather fabric designed to have minimal impact on the environment and to limit people’s exposure to harmful toxins. Some characteristics include: No PVC or Plasticizers, No Antimicrobials, No Flame Retardants, No Perfluorochemicals, No Formaldehyde. It is resistant to peeling, cracking and delamination, cleanable and stain resistant.

For additional information please click here: https://www.enviroleather.com/wp-content/uploads/California_Technical_Data.pdf

Are any of your products available in COM (customer's own material)?

We do not offer COM on single orders. For larger COM projects, please contact us for details.
We do offer a custom lumbar pillow option with your supplied fabric. Please contact us for details.