Our Customer Service Associates and our professional shipping company partners want to ensure your furniture purchase goes smoothly and that your products are delivered safely, affordably and on time. Here's what is going to happen:
FOR AN UPHOLSTERED CHAIR OR BED:
- Once you've made your purchase online or over the phone, your credit card will be charged.
- You will receive a confirmation email with your order details.
- A few days before your delivery date, our courier will contact you by phone to arrange a delivery time (Mon-Fri, 9am-5pm). In some situations we ship with UPS, and they will send an email notification, and/or they will make 3 attempts to deliver your product.
- YOUR DELIVERY WILL BE PLACED INSIDE YOUR FRONT DOOR ONLY, unless white glove service was ordered for an additional fee. *White Glove delivery can be selected during checkout
FOR ALL OTHER PURCHASES:
Same as above, but our courier may not call before delivery.
Before you sign for the delivery, it is important to inspect the packaging for any damage that may have occurred to your item while in transit. If there is visible damage to the box, please refuse delivery and contact us immediately at 1-866-604-6755. Also, please retain all packaging until you have fully inspected your products.
For shipping in USA please visit www.montedesign.com