RETURNS

If for any reason you choose to return your Monte mattress, you have 14 days after receiving it to request a refund for the full purchase price, less a $49 return shipping fee.

Mattresses are only refundable when in original compressed packaging.

To exchange or return an item within the 14 days, contact our customer service team or call 1-866-604-6755 9 am - 5 pm EST. Please have your order number & product details ready.

WARRANTY

Rest Easy — our manufacturing warranty covers:

• 10 year pro-rated warranty against manufacturer’s defects (including visible indentation greater than 1.5” and/or manufacturing flaws in the construction of the mattress)

PLEASE NOTE:

• Original proof of purchase is required to make a claim; warranty is non-transferable.
• Our warranty does not apply to products purchased under the following circumstances:
  • Floor models or display models
  • Second hand or "as is" merchandise
  • Products obtained during a going out of business or liquidation sale
  • Items purchased through a rental company
• The following are NOT considered manufacturer’s defects and will NOT be covered under warranty:
  • normal increase in softness over time is not covered
  • if mattress is stained or damaged by user, warranty is void
  • regular wear and tear
  • dye transfers
  • exposure to direct sunlight that causes damage/fading
  • misuse of product causing damage/deterioration (such as prolonged sitting on the arm of a glider)
  • failure to follow proper assembly, cleaning and/or care instructions
  • altering the product in any way (ie reupholstering, adding fabric treatment, etc)
• Warranty will be void if merchandise has been moved from original delivery address
• Monte Design reserves the right to charge for any additional expenses that may incur during a warranty claim (shipping and labour costs)